Our HVAC Service Guarantee
We stand behind every installation, maintenance, and repair with performance guarantees, transparent pricing, and award-winning craftsmanship for Portland businesses and families.
Our 8-Point Service Guarantee
When you choose Efficiency Heating & Cooling, you're choosing peace of mind. Every service is backed by our comprehensive guarantee.
Satisfaction Guarantee
100% satisfaction or we make it right at no extra cost.
No-Surprise Pricing
Transparent quotes upfront with no hidden fees or surprises.
Quality Workmanship
Expert technicians certified and trained to industry standards.
Timely Service
Guaranteed on-time appointments and responsive service.
Property Protection
We respect your property, leaving it as clean as we found it.
Reliable Products
Only top-rated brands and materials used for durability and performance.
Emergency Support
24/7 scheduling availability for urgent heating and cooling needs.
Warranty Assurance
Comprehensive warranties on installations and repairs.
HVAC Performance Guarantee
Efficiency Heating & Cooling guarantees that when the equipment and products we have installed is maintained and operated in accordance with the manufacturer's operating and maintenance manuals, the system will perform as we have stated and agreed upon.
We promise a maintained temperature variance of no more than 3 degrees from your temperature selection to the actual temperature at your thermostat when you are heating or cooling your home under normal operating conditions.
If the installation temperatures are not achieved, we will make any necessary service modifications, repairs, or replacements at no charge to you for a period of 5 years.
This guarantee ensures that the equipment we install is sized accurately for the home at the time of installation. It does not cover situations where the home does not maintain proper temperature caused by a component or part failure.
Our Service Standards
Efficiency Heating & Cooling's installation technicians are the best in skill, attitude and workmanship. They will care for your home and complete the job with speed and precision.
Guaranteed Protection Against Portland's Climate Challenges
Wet Winter Protection
Our 5-year guarantee covers systems operating in Portland's rainy climate. We ensure proper drainage and moisture protection to prevent mold and system failures during wet months.
Wildfire Smoke Ready
Systems guaranteed to maintain air quality during Oregon wildfire seasons. We verify filtration performance and airflow to protect your family from smoke infiltration.
Temperature Extremes
From 20°F winters to 105°F heat waves, our guarantee ensures your system maintains comfort. Covers both Portland's cold snaps and summer heat emergencies.
Portland Families Trust Our Guarantee
Complete Guarantee Terms & Conditions
Full Performance Guarantee Details
Temperature Performance Commitment: Efficiency Heating & Cooling guarantees that when the equipment and products we have installed are maintained and operated in accordance with the manufacturer's operating and maintenance manuals, the system will perform as we have stated and agreed upon.
We promise a maintained temperature variance of no more than 3 degrees from your temperature selection to the actual temperature at your thermostat when you are heating or cooling your home under normal operating conditions.
5-Year Warranty: If the installation temperatures are not achieved, we will make any necessary service modifications, repairs, or replacements at no charge to you for a period of 5 years.
Important Note: This guarantee ensures that the equipment we install is sized accurately for the home at the time of installation. It does not cover situations where the home does not maintain proper temperature caused by a component or part failure. Equipment must be maintained according to manufacturer specifications to remain eligible.
Technician Service Standards & Commitment
Our installation technicians are the best in skill, attitude, and workmanship. Every Efficiency Heating & Cooling technician commits to the following standards:
Certifications, Credentials & Industry Recognition
Efficiency Heating & Cooling maintains the highest industry certifications and credentials to ensure quality workmanship:
Pricing & Transparency Guarantee
No-Surprise Pricing Commitment: We guarantee transparent, upfront pricing on every project. Here's what that means:
- Written Estimates: Every quote is provided in writing before any work begins. The price we quote is the price you pay.
- No Hidden Fees: Our pricing includes all labor, materials, permits, and disposal fees. Zero surprise charges.
- Detailed Breakdown: We explain every line item so you understand exactly what you're paying for.
- Flexible Financing: Multiple financing options available with transparent terms and competitive rates.
- Price Match Consideration: If you receive a lower quote from a licensed, bonded competitor for comparable work, let us know.
Guarantee Questions & Answers
What does your 5-year performance guarantee cover?
Our 5-year guarantee covers any necessary service modifications, repairs, or replacements if your system doesn't maintain the promised temperature variance of 3 degrees or less. This applies when your equipment is maintained according to manufacturer guidelines.
Is your work guaranteed?
Absolutely. We guarantee 100% satisfaction on all installations and repairs. If you're not completely satisfied with our work, we'll make it right at no additional cost. Our NATE-certified technicians stand behind every job.
What if I'm not satisfied with the service?
We won't consider the job done until you're completely satisfied. If our technicians don't meet our high standards—including respecting your home, providing professional service, and completing work with precision—we'll return and make it right immediately.
Do you offer emergency service guarantees?
Yes. We guarantee 24/7 emergency service availability for urgent heating and cooling needs. Our response times are among the fastest in Portland, with most emergency calls receiving same-day service.
Are there any hidden fees or surprise costs?
Never. We guarantee transparent, upfront pricing with no hidden fees. You'll receive a detailed quote before any work begins, and the price we quote is the price you pay.
Trusted by 1,200+ Portland Homeowners
Experience Guaranteed Comfort
Schedule a visit and see why Portland trusts Efficiency Heating & Cooling for dependable HVAC service, backed by written guarantees and warranties.