Reviews

Real Heating and Cooling Business Reviews

Real HVAC Customer Reviews for
Efficiency Heating & Cooling

 

 

Efficiency Heating & Cooling is a Licensed, BBB A+ rated company, we have EPA & NATE certified technicians, and we’re a Bryant Factory Authorized dealer. We’re not bragging, but simply giving you reasons to believe us when we say calling Efficiency Heating & Cooling is your best choice for quality home comfort!

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Tina Karkkainen
Tina Karkkainen
20:26 27 Feb 24
We used Efficiency Heating to install a new heater for a 1950s house , Our unit was in a very hard to reach space. It was behind our water heater above our stairs. When Kellen and Cody arrived to install the new unit they mentioned this , but made us completely at ease with the processes. This was an all day thing they worked for 12 hours getting it perfect. At the end Im sure they were exhausted, but they still took more time making sure we knew how it would work and setting up the register to our needs. They never seemed in a hurry just complete professionalism all day. We are so grateful for these very hard working men, and will be recommending them to everyone .
Michael Dille
Michael Dille
19:42 26 Feb 24
I sought out Efficiency Heating and Cooling to replace my furnace and A/C units after my next door neighbor used their services, himself. He was very pleased and so am I.I knew right away when I met them that they were very professional and knew exactly what they were doing. They have a great deal of experience. They were easy to talk with and even stayed late the first day to finish the furnace install because we had been without heat for two weeks in winter. They were great. I will recommend this company to anyone who needs a new install. Great job, guys!
John Noren
John Noren
23:43 23 Feb 24
Great, fast service!
Chris Hodge
Chris Hodge
04:45 21 Feb 24
Great experience from start to finish, on my total HVAC replacement! Excellent communication throughout the entire process.Kellen, the lead installer, was professional, thorough,friendly, on time and detail oriented.Highly recommend Efficiency Heating and Cooling.
John DiBaggio
John DiBaggio
19:10 19 Feb 24
Seven and Armando did a great job on the installation, and had to work through a lot of tricky geometry to make all of the lines to the four separate heads as cleanly as possible. They worked hard to get the job done in just over two days, despite a couple additional challenges along the way. Throughout the installation, they were considerate and kept me updated, checking in with me for input at various stages.Ryan was friendly and considerate while going over the options. He sat down with me to create a few different estimates right away.The one-year no-interest financing was a plus, but the process for setting that up and making payments was quite confusing.
Elaine b
Elaine b
17:08 19 Feb 24
John Giannini
John Giannini
02:39 14 Feb 24
During the recent power outage and freezing temperatures in Portland, a water pipe broke over our furnace, resulting in severe damage which made the furnace inoperable. I contacted Efficiency Heating and Cooling and they sent a technician to assess the damage. He showed us the damaged components and explained their operation. The next day we received a quote for repair and several options for replacement. Considering the age of the furnace we opted for replacement. A few days later they arrived with the new unit. The technicians were very friendly, knowledgeable, and had the unit up and running before they left that day. They also installed some safeguards in case a similar situation occurred in the future. I would definitely call Efficiency again should I have any heating or cooling needs.
Kara Williams
Kara Williams
19:05 13 Feb 24
Great guys got the work done and it's working great
Patrick Robison
Patrick Robison
01:31 08 Feb 24
My Furnace died so I scheduled an appointment. Ryan came out to evaluate, provided a quote, explained the replacement process, and gave me a great deal. 2 days later Johnny and Cody showed up to install, they were right on time to get started, and finish. They showed me everything - the new filter box and the new thermostat controller. Great service and communication every step of the way from everyone involved. Johnny and Cody were very polite and professional installers. A great experience if you have to replace a furnace, I highly recommend them!
Amy Bradley
Amy Bradley
17:42 31 Jan 24
The techs that showed up did a great job. Johnny & Cody. I give them a 5 star. The miscommunication on the original bid to resolve our issue was a little frustrating but in the end it all worked out.
Burt Jarvis
Burt Jarvis
02:48 26 Jan 24
We have been using this company for 8 years and over the last two years service has gone way downhill. Called them to come out because our heater condenser hose froze up outside during the ice storm causing our furnace to shut down. Dietrich Hart came out and gave us one story and told us that it would be $1750 plus $169 to assess the furnace and said there wasn't much he could do until it thawed out and had us turn off the breaker. When he came out to do the repairs he told us the doors had fallen off, it was installed incorrectly and there was no back on the furnace. When I asked him why in 8 years none of the other service technicians had ever mentioned it before he said he was detailed oriented unlike the other technicians. He was setting us up for much more than the $1750. We asked him to leave because his story kept changing and could not trust what he was saying. The very next day Synergy Heating & Air came out and checked out the furnace and everything was fine and only charged us $149 for a service fee. He explained once the tube had thawed out everything would be fine. The furnace is working perfectly. BEWARE of this company and particularly this technician.
Malyia Pladziewicz
Malyia Pladziewicz
00:01 26 Jan 24
We have used Efficiency Heating and Cooling for over a decade and highly recommend them. The office staff has always been responsive and helpful and the technicians have always been friendly, knowledgeable, and do great work. When it was time to replace our furnace and central AC, we didn't hesitate to have them do that work too.
C Hansson
C Hansson
04:46 23 Jan 24
Kellen Krebs installed a new furnace at my rental today. What a joy to be around and a tayed late, close to 9pm, to get the job complete. I have nothing but accolades to Efficiency Heating & Cooling, all around great people! Highly recommended for all your HVAC needs.
Steve Chan
Steve Chan
22:11 22 Jan 24
Trae Jordan did a fantastic job at a hi level of professionalism. He came the day before the big winter storm hit and fixed our heating problem. He is definitely the go to guy when it comes to big hard projects. He showed up at 8am and didn’t leave until the project was finished which was like 8:30pm I believe!
Randy Bynum
Randy Bynum
22:08 22 Jan 24
Great job on furnace installation with Efficiency Heating and Cooling. I love this company. I watched them do the work on my neighbor's HVAC install 2 years ago, then used them to help our AC system (motor replace), do maintenance on our old furnace so when time came to install a new furnace, it was no question for me who to use. From the maintenance folks, to the installers, to Ryan the knowledgeable estimator who helped us find the exact right item to fit our needs and budget. (We're not wealthy). it was 5-stars all the way. I'm a zippy senior, and the son of a long-gone perfectionist contractor/old school master carpenter so I know the score of doing a job right. I enjoyed working with these guys. Excellent company.
Teresa Rickard
Teresa Rickard
18:15 21 Jan 24
Mary Neustadter
Mary Neustadter
18:18 17 Jan 24
We had been w/o heat for 2 days and our thermometer measured an inside temperature of 38 degrees. EH&C's Dietrich Hart showed up at 8 am and determined that our aging furnace wasn't up to the challenge; we needed 3 parts to make it work. Dietrich immediately went on line and ordered the parts and notified the folks back at EH&C that it was an emergency and to be on the lookout for the parts.They arrived, but one was incorrect.However, he came back at 5 pm, on his own time in a freezing rain storm and was able to do a work-around with the two parts so we got heat. Thanks so much Dietrich...you have a great heart! I won't say you saved our lives but you are our hero. I hope you made it home safely!!
Donna Schmidt
Donna Schmidt
00:40 17 Jan 24
This company suggested things we could do before having a repair person come. The receptionist worked out an earlier date to come. The repairman worked with us to explore options for repair. He was extremely helpful. I will use this company again if needed!
Zsuzsa Nemeth
Zsuzsa Nemeth
01:01 15 Jan 24
Big shout-out to Jason and team for getting back to me today, on a Sunday about troubleshooting a frozen condense pipe, and to Dietrich for so expertly and efficiently servicing our furnace a few weeks ago. You guys rock!
Janie G.
Janie G.
23:23 14 Jan 24
Brrrrrrrr! Record-breaking cold in Portland and our furnace went out on Saturday afternoon. Understandably, every HVAC service company in the area was pushed to their limits. Jason, from Efficiency Heating & Cooling, called me back and talked me through a ”band-aid fix” so that I could get my furnace up and running and have heat in my house, until they can come and “repair my repair!” They now have a customer for life! Thank you Jason, and Efficiency, for making my house livable again, and taking the time to talk me through the “emergency surgery!”
Jordan
Jordan
14:51 11 Jan 24
"Ryan from Efficiency Heating provided an outstanding service during our interaction. Despite choosing another company for our needs, I want to acknowledge Ryan's professionalism, knowledge, and excellent customer service. His dedication did not go unnoticed, and I appreciate the positive experience. Thank you, Ryan!"
Lee H
Lee H
21:23 10 Jan 24
Detrich, is a excellent technician, pleasant and polite. Honestly fun to talk with as well. Detrich always makes the experience enjoyable. Thank you and your company for having such great technitians.Lee H.
Mark
Mark
15:26 08 Jan 24
Showed up on time. Did a good job.
Michael Hill
Michael Hill
20:41 05 Jan 24
Very polite, prompt and easy to work with. My tech Dietrich was extremely knowledgeable and friendly. Would definitely recommend.
Frank Hood
Frank Hood
06:52 04 Jan 24
polly lautenschlager
polly lautenschlager
23:20 03 Jan 24
He was very polite, knowledgeable and helpful would highly recommend them
Sp Clarke
Sp Clarke
23:13 03 Jan 24
We cannot say enough positive things about Efficiency Heating and Cooling. We have owned our house for 25 years and have had numerous different HVAC companies come and service our furnace. NONE OF THEM have come even close to the service we received from Efficiency.For us, they went absolutely beyond the call of duty to accommodate our special, life-threatening, situation (of course, all situations are special!). Dietrich was at our house punctually, within the hour, and with a high degree of expertise. He estimated what the repair to our furnace exhaust system would cost and that was the price we paid. No extra charges. No runarounds.Dietrich went out of his way to take care of us. He and Tom the service technician, repaired our problem in a totally professional manner. We know this, because we now know exactly how poorly our previous service company was. The difference between that company and Efficiency was like night and day. Efficiency was top of the line in every aspect of our repair. We also received excellent follow-up to our repair and in very short order.We also very much appreciate Pat in the office, who promptly returned all our calls, always with answers to our questions. On top of that, we had a response to our service calls within the hour of our calling. They responded immediately. They always arrived on time to appointments and got our furnace running again as quickly as is humanly possible. The best service we have ever received from anyone. By far.If we could award 10 stars for Efficiency Heating and Cooling, we would. They are as good as it gets. And we are very thankful that we chose to call them. That was one of the luckiest days we've had for quite sometime.Thank you Efficiency. You are now our permanent HVAC service providers for life. We've never been treated so professionally and with such promptness.Steve & Lesley
Edward Reilly
Edward Reilly
21:10 30 Dec 23
The service was thorough and the technician explained what he was doing and what he had found. Unlike some other companies, there wasn't a long sales pitch for a subscription service or add-ons. I also felt like he spent more time onsite actually examining my entire heat pump system.
Joan Williams
Joan Williams
23:58 27 Dec 23
I appreciate the respect Dietrich showed when entering my home by wearing booties. It’s wonderful to know who to expect when service is to be provided, & Efficiency sends a photo & text before the technician arrives. Dietrich answered my questions and provided me with helpful information concerning future needs.
Gayle Anderson
Gayle Anderson
05:54 26 Dec 23
Got 3 estimates for a mini split. Decided to go with Efficiency. They got my installation scheduled within a fairly short time. The team of Ryan (the estimator) and the installers, Seven, Johnny, Kellan came and did the installation the first day. They were all excellent and friendly workers. The next day Seven came back with helper, Trey to meet with the electricians that came and to complete the installation. Then they got everything working and explained to me how to use the remotes. I was very happy with the work of all. So far I am enjoying the mini splits and am waiting to see if my electric bill is reduced from my previous bill. 😀
Jan Barkhurst
Jan Barkhurst
00:53 23 Dec 23
After surviving several extremely HOT summers we finally got air conditioning. The installation team from Efficiency was pleasant to work with! They got everything done in one day, and cleaned up thoroughly before they left. Absolutely loved working with them and highly recommend using their services!
Gabriel Binkley
Gabriel Binkley
23:09 21 Dec 23
These guys are awesome. Really appreciate how quick and on time the work was done. Thanks to Dietrich, he was thorough and on time.
Joe Soderquist
Joe Soderquist
19:23 18 Dec 23
Jim Mcneer, with Efficiency, was on time, professional, informative, and provided an excellent service for our furnace/air conditioner.
Carolyn Garnett
Carolyn Garnett
22:33 15 Dec 23
Professional, quality work, organized and great product.
Molly Baggao
Molly Baggao
20:41 14 Dec 23
I have had a great experience working with Efficiency Heating & Cooling. I recently had regular maintenance done on our heating system. Dietrich came out and did a very thorough service, testing for safety and efficiency. He took pictures to help explain some of the issues that we might be having due to the age of the furnace, it was very helpful and I appreciated how professional and helpful he was. I highly recommend this company and Dietrich.
Steven Berglund
Steven Berglund
05:40 13 Dec 23
The technician, whose name I recall, was Dietrich, was very informative about what he was doing with the furnace machinery.
loie cline
loie cline
16:45 12 Dec 23
Dietrich was wonderful and helped me understand what was going on with my Heating system.
Kerrin Keller
Kerrin Keller
01:07 12 Dec 23
Jason, Kellen and crew were great with our installation of Mini Split system. Due to poor construction of my Condo they ran into multiple issues and handled them professionally with creative solutions to get the job completed. They were also willing to work with our HOA to meet the requirements of getting this installed. Kellen was here all fday and we were really happy with our service.
Tracy Udland
Tracy Udland
20:17 11 Dec 23
Jason was absolutely wonderful. He was thoughtful and very knowledgeable. Highly recommend Efficiency Heating and Cooling
John McDonald
John McDonald
00:28 05 Dec 23
Jim came to service a very old furnace (Montgomery Ward 500). He was personable, efficient, and explained everything really well. Excellent experience.
James Clarkson
James Clarkson
23:12 04 Dec 23
Dependable and great work.
Charles Smith
Charles Smith
21:41 04 Dec 23
My furnace died after 16 years. I called Efficiency they were quick to respond and installed a new furnace within a week. I highly recommend them.
Tina Prassas
Tina Prassas
21:21 01 Dec 23
Was professional, on time, and got the job done well
Mark Oakley
Mark Oakley
16:19 30 Nov 23
Warren was a pleasure and professional. Great service with detailed information to help me understand how to better maintain the furnace.
Chris Gaslin
Chris Gaslin
20:33 29 Nov 23
Efficiency was super professional and knowledgeable! Couldn’t be happier with the service, and our new furnace works perfectly!
Nlynn Hall
Nlynn Hall
20:10 29 Nov 23
Born and raised in Texas, I know the value of excellent service on vital machines such as air conditioning units! Efficiecy Heating and Cooling techs are fast, efficient, knowledgeable and helpful. Very much appreciated!
Kevin Morikawa
Kevin Morikawa
02:06 28 Nov 23
Second job they have done for us and both have met our expectations. Damien and Kellen were professional and worked hard to get the job done.
S R
S R
22:31 27 Nov 23
Did a thorough maintenance service. On time and explained everything well .
Kevin Morikawa
Kevin Morikawa
05:03 27 Nov 23
Nancy Layral-Tate
Nancy Layral-Tate
23:23 22 Nov 23
Very professional; thorough; informative and courteous. Reasonable too.
Douglas Marsh
Douglas Marsh
23:50 21 Nov 23
I was impressed by the conscientious, diligent working through a problem with our heating system until it was in good working order!Thank you!
Norman Eberhardt
Norman Eberhardt
02:56 21 Nov 23
Tony Stricklin
Tony Stricklin
23:26 17 Nov 23
Great customer service and attention to detail. Good tips afterwards about care of the units
Jeff Wiseman
Jeff Wiseman
14:59 16 Nov 23
Dietrich arrived on time, performed all maintenance quickly and reviewed all his findings with me. All for a fair price!
Ted Forcum
Ted Forcum
21:48 15 Nov 23
Efficiency Heating repaired a failed inst by another contractor any timely manner.
Amie Diff
Amie Diff
16:02 09 Nov 23
Very thorough quote with Ray, we went through all my options, as I wasn’t sure if I should switch from a gas furnace to an electric heat pump (fortunately I had enough amps already, which if I hadn’t this would have cost a good amount of money). Appreciated that they considered the rebates and tax incentives as well (got 3 quotes and they did not all consider this). Also this quote was the easiest to follow. Then once I made my decision the work was scheduled pretty quickly after (have to consider the wait time for all the parts to come in). The folks who showed up to install were friendly, tidy, worked quickly, and answered a lot of my questions. They even gave honest feedback on where the pump would look the best. The first day was Johnny, then the second day was Johnny and Raphael plus electricians who came through. I also really appreciated the text message tracker which gave detailed info on when staff were going to show up, and included a photo of the person. I ended up switching to a very quiet/efficient Mitsubishi heat pump, so far it works great. I look forward to having a cooler house next summer.
Michael Deibele
Michael Deibele
23:59 06 Nov 23
First rate service
John LaFountain
John LaFountain
17:38 06 Nov 23
Phenomenal experience. Replaced a hybrid gas furnace/end-of-life heat pump in early 2023. Jason was always responsive, helpful, and weighed in with candid recommendations about the replacement system. The install was fast and thorough, and the system has worked flawlessly. Today Trae stopped in to do a first-year wellness check on the system's operation. I was told I could expect a tech between 8:00 and 10:00 a.m., and Trae was here at 7:55 -- nice not to wait! He was thorough and answered all my questions, and spent almost 1.5 hours checking out the inside and outside units and thermostat, and suggesting more ways to get the most out of the system. I can't recommend Efficiency H&C highly enough!
Upcycled Life
Upcycled Life
18:18 03 Nov 23
We have used Efficiency Heating and Cooling for a couple of years for general yearly maintenance on our gas furnace and whole-house AC, and they have been great. Our most recent maintenance service was done by Dietrich Hart, and he was great--very thorough, informative and professional.A couple of weeks ago we decided to take the plunge and purchase a whole new system as our 10-year old furnace had a hairline crack in the heat exchanger (which Dietrich discovered during our recent PM service), and our AC was on borrowed time being that it was installed in 1993. We had Jason Shawn out to provide an estimate, and he was very professional and easy to work with. He provided us practical, realistic options and we made a choice on an upper mid-range setup.We just had our new whole-house furnace and AC system installed by Rafael and Johnny, and they were both fantastic! They were on time, professional, very clean as they worked, and they took time to answer all of our questions and make sure we were fully satisfied. They did excellent, high-quality work which continues our trend of having nothing but excellent service and visits from top-notch techs from Efficiency Heating and Cooling. A+ company and team--we highly recommend them!
Sara Shreve
Sara Shreve
10:46 02 Nov 23
They called and offered to come do a furnace cleaning and check up, now that’s some customer service! The tech arrived on time, was friendly, explained what he was doing and was just overall great. I’ve been working with this company now for four years and I wouldn’t go anywhere else.
michael dinsmore
michael dinsmore
23:28 01 Nov 23
Knowledgeable techs and sales specialists.
Natalie DaSilva
Natalie DaSilva
18:09 31 Oct 23
Great, professional, and prompt service when I needed a furnace repair! Also super nice repair people. Highly recommend them!
Louise Carroll
Louise Carroll
21:11 23 Oct 23
Timely, thorough and very efficient. A win win!
Sav L
Sav L
18:31 23 Oct 23
Nice guy who wasnt trying to sell me on anything just inform me and show me what was wrong with my unit and how to proceed.
Teodora Raducheva
Teodora Raducheva
03:21 18 Oct 23
mary fitzpatrick
mary fitzpatrick
16:52 17 Oct 23
Yelena Gergalo
Yelena Gergalo
17:51 16 Oct 23
Roger Espinor
Roger Espinor
01:10 14 Oct 23
Staci Warren
Staci Warren
22:54 12 Oct 23
Excellent service, very professional. I would recommend this company to anyone. Especially thankful to Trae Jordan for his expertise.
Anatoly Pavlov
Anatoly Pavlov
16:32 06 Oct 23
Rain Perry
Rain Perry
23:22 05 Oct 23
10-5-23Trea-Has been coming to do annual maintenance on our furnace and AC for a few years. His decades of industry knowledge and professionalism are outstanding. Techs take continuing education. Their up to date with current technology.He’s occasionally recommended other services but- doesn’t pressure us.He spends quality time and has the most up to date equipment in evaluating our HVAC systems. He’s willing to answer any questions at the time or later.He and the business owner are hard working and honest people. They treat customers and their employees like family. Most employees have been with Efficiency Heating & Cooling for many years.They did our original retro fit install in 2015. We added AC. We interviewed a few companies. Highly recommend them. Even the city inspector was impressed.Thank you for keeping our equipment running well. We appreciate you keeping us comfortable with heat and AC. Thank you for keeping your prices fair. It’s great knowing a company you can trust.
Carma Gallucci
Carma Gallucci
23:16 05 Oct 23
I bought a furnace from these folks over 10 years ago and was very impressed with their work. I've had them tune up my furnace every year since and it's still the great quality and friendly service. They are dependable and knowledgeable every time I deal with them. I highly recommend them.
Carolyn Popma
Carolyn Popma
22:41 02 Oct 23
chris ortolano
chris ortolano
19:10 02 Oct 23
Very knowledgeable, one-time, and courteous too. We got a quote for a ductless mini split heat pump, and Ryan did a great job explaining all the details. Overall great experience, highly recommended for annual inspections and tune-ups too!
Tim Kaelin
Tim Kaelin
01:07 27 Sep 23
As a realtor, finding a good HVAC company is like pulling teeth. Ray and his crew at Efficiency went above and beyond to ensure that we were satisfied. I highly recommend him and his team of professionals to get the job done the right way. Reasonably priced, quick work, and quality products. Efficiency Heating and Cooling went well above what was expected of the job and I will be using them again. 10/10 would recommend.
Connie Streitberger
Connie Streitberger
00:05 23 Sep 23
I recently tried to start up my heating system and discovered that there was a problem. Trae, the technician, was quickly sent to my house and knew immediately why it wasn’t working. He corrected that problem and then rechecked the entire system to make sure that it was operating as it should. He also pointed out some features of the system that I wasn’t aware of. Great service by a great company!
Michael Reed
Michael Reed
23:50 21 Sep 23
Daniel Mandel
Daniel Mandel
23:47 21 Sep 23
We had a fantastic experience with Efficiency Heating and Cooling, putting in a new furnace and heat pump. Kellen and Seven were respectful of our home and time, and they worked diligently to complete the job as quickly as possible. They answered our questions every step of the way and I look forward to working with them for years to come.
avril johnson
avril johnson
22:08 21 Sep 23
Matt Majewski
Matt Majewski
19:59 21 Sep 23
Great job. On time and efficient.
Scott Mcpherson
Scott Mcpherson
20:52 15 Sep 23
Mr Hart was very professional and answered all my questions
Michael Reed
Michael Reed
17:10 14 Sep 23
Johnny and crew installed the heat pump system in our manufactured home and it works great. They were very courteous and professional. The room they were working in was just as clean when they finished as it was when they started. Two Thumbs Up
Lauren Lefrancois
Lauren Lefrancois
22:09 11 Sep 23
I highly recommend Efficiency Heating and Cooling. They go above and beyond for their customers, are prompt, have good communication and we have been very happy with their service.
Ellen Colburn
Ellen Colburn
12:38 09 Sep 23
James Rickman
James Rickman
22:51 06 Sep 23
Working with Ryan was a great experience. Its not often you get to work with a sales rep that is like talking to a friend. Also really appreciated the fact that he followed up in person during the install.
Becky H
Becky H
19:25 05 Sep 23
Very professional, always on time, very informative. I really trust this company and the representatives they have working for them.
Meagan Brunelle
Meagan Brunelle
16:25 01 Sep 23
john s
john s
19:36 25 Aug 23